PwC research found that 70% of businesses reporting SaaS (software as a service) data loss, go out of business within a year of the event. The most common reasons for data loss in SaaS applications according to The Wall Street Journal include accidental deletion, insider threats, security breaches, synchronizations Issues, administrative negligence, application failures, infrastructure failures, and disaster scenarios
SaaS Data best practices
Following The 3-2-1 Rule
The rule involves utilizing remote storage as just one component in the 3-2-1 direction. This rule dictates keeping three copies of your data on two different devices/mediums with one offsite storage solution.
Consider Using Offsite Storage
Storage can either be cloud-based or a physical server in another location. Offsite storage protects your data in the event your central server is compromised in some way.
Backup Your Data Regularly
It’s recommended to perform a backup, at a minimum, once a week. It’s, however, preferable to back up your data every day (24 hours). You can manually perform backups or set them to be performed at an interval of your choice automatically using tools like Veritas.
Think about Endpoints
Endpoints include the phones, tablets, and computers that your employees use to carry out their duties. These devices store data, and thus they should be backed up if the data on them gets lost or if the device fails.
Druva combines endpoint backup and SaaS application protecting end-user data wherever it resides. The tool simplifies searching, compliance to legal protocol laws plus leveraging centralized data for compliance and governance.
Encrypt Your Backups
Encryption of backups can add an extra layer of security and ensures that everything is what you expect if you ever desire to recover it. Spanning deploys a 256-bit AES object-level encryption to secure data and generate encryption keys.
Backupify/Datto SaaS Protection encrypts with a unique AES 256-bit encryption key. All data written for the user is encrypted using AES 256-bit encryption key at storage time and decrypted when data is demanded for retrieval. Industry-standard SSL is deployed for data in transit.
What to Consider When Investing in SaaS Data Back Up
Consider your resiliency and continuity capabilities:
Indulge in a review of your vendor’s disaster recovery capabilities when reviewing backup and recovery abilities. Request a detailed outline of the vendor’s recovery or failover in case of a large-scale event. The procedure helps in predicting whether to expect service levels to change.
Review the testing policies, disaster recovery plans, and test results of your vendors. Be on the lookout for language about force majeure, which will allow the provider to abdicate responsibility in case of “an act of God” especially post the COVID 19pandemic.
Consider your policy surrounding data loss that occurs because of customer action:
In case of data loss that is not the vendor's fault, e.g., accidental deletion or malicious users, does the vendor restore your data, and If so, how long will it take, and how much will it cost? Only a Few vendors have set service-level agreements on this operational model.
Define your backup-and-restore methodology to prevent data loss:
Consider vendors that do some disk-to-disk backup and move backups offsite relatively quickly. It is recommended that the provider should retain backups for at least 30 days.
Consider working with a cloud-to-cloud backup provider:
During the past few years, a new class of backup software providers has emerged: cloud-to-cloud, and thus its consideration would be desirable. Multicloud provides free sync plus cloud transfer services between clouds.
Have a defined manual process for exporting cloud data:
The least elegant solution to this challenge is to export data periodically and manually from the SaaS platform and store it elsewhere, either in your data center or with another cloud provider.
How safe is your SaaS data backup? How secure and accessible is it?
Let the experts at ASB Resources guide you to create and receive the best SaaS data backup plan. Schedule a call with one of our experts today!